How Pindustry Captured 55 Reviews and 898 Customer Contacts in 3.5 Months with BuzzyBooth

Collect More Reviews and Build a Guest Contact List

Pindustry wanted to increase the number of customer reviews it collected. Before BuzzyBooth, the team estimated that it received about one review per week.

The venue also lacked a process for collecting customer contact information during guest visits. It wanted to address both goals through an experience that felt natural in the venue, rather than a separate marketing task for guests.

Turn a Lobby Photo Experience Into a Marketing Opportunity

Pindustry placed a BuzzyBooth photo kiosk near its lobby. Guests could create photos and other media using fun filters, adding another activity to their visit.

The same experience gave Pindustry a way to invite reviews and collect customer contact information. Guest-created content also opened up opportunities for sharing beyond the venue.

• Give guests an interactive photo experience.
• Invite guests to share feedback voluntarily.
• Collect contacts with appropriate consent for future communication.

55 Reviews Captured in 3.5 Months

Pindustry’s BuzzyBooth dashboard recorded 55 reviews during the reporting period. Review collection was the team’s primary reason for introducing the kiosk.

The team also estimated that its weekly review collection pace rose from about one review before BuzzyBooth to about three afterward. Those weekly figures are approximate feedback, not a separately verified growth rate; the 55-review total is the dashboard result.

898 Customer Contacts Collected

Pindustry did not have a customer contact collection method in place before BuzzyBooth. Over 3.5 months, its dashboard recorded 898 customer contacts.

That gave the venue a potential foundation for future guest communication, subject to appropriate consent and privacy requirements. The figure shows contact capture, not a measured increase in repeat visits, bookings, or revenue.

1,346 Media Captures and 373 Estimated Shares

Guests created 1,346 media items through BuzzyBooth during the reporting period. The dashboard also estimated 373 shares, showing participation beyond review and contact collection.

Media captures are not necessarily unique guests. Estimated shares do not establish how many people saw the content or whether it generated additional business.

What Entertainment Venues Can Learn

Pindustry combined an enjoyable guest activity with a process for inviting reviews and capturing contacts. Measuring reviews, contacts, media, and estimated shares gave the team a broader view of how the experience performed.

The practical lesson is to make participation worthwhile for guests, keep review requests voluntary, and collect contact information with clear consent and expectations.

• Make review requests part of the guest experience without rewarding only positive feedback.
• Establish a clear contact collection process for future communication.
• Track several outcomes instead of relying on a single metric.