How Little America Flagstaff Captured 1,236 Guest Contacts and 38 Five-Star Reviews in Just 2 Months

The Challenge

Little America Flagstaff wanted to create a more memorable guest experience while increasing social exposure, collecting guest contacts, and generating more reviews.

Like many hotels, they already had guests enjoying the property every day—both during regular stays and at events hosted on-site.

The opportunity was to turn more of those in-person moments into guest engagement, shareable content, customer contacts, and reviews—without creating more work for the hotel staff.

The Solution

Little America initially placed BuzzyBooth in the hotel lobby, where guests could stop by, take fun branded photos, use filters, and instantly receive their photos by text or email.

They also began using BuzzyBooth during events hosted at the property, giving attendees an interactive experience while extending the same marketing benefits beyond the lobby.

That simple interaction gave Little America an easy way to:

• Capture guest contact information
• Encourage social sharing
• Generate review requests
• Create a more memorable lobby experience
• Add an interactive experience to hotel events

And for the hotel team, there was very little to manage.

They simply needed to keep BuzzyBooth turned on.

Once running, the system worked in the background while guests and event attendees engaged with it on their own.

The Results in Just 2 Months

Little America Flagstaff generated:

All within approximately 2 months.

What started as a fun lobby experience quickly became a measurable way for Little America to get more marketing value from the guests already walking through the property.

And because the booth could also be used for events, Little America wasn't limited to one permanent use case.

One BuzzyBooth. Multiple Guest Touchpoints.

BuzzyBooth became more than a lobby amenity.

During everyday hotel stays, it helped create memorable moments and capture guest relationships.

During events, it became an interactive experience attendees could participate in and share.

Each interaction created another opportunity:

A memorable photo became shareable content.
A guest or event attendee became a new contact.
A positive experience became an opportunity for a five-star review.

All without requiring the front desk or event team to manually collect information or repeatedly ask guests for reviews.

The Results Led to Expansion

The results at Flagstaff were strong enough that Little America decided to bring BuzzyBooth to another property:

Little America Cheyenne.

That gave the hotel group a way to replicate the same guest-engagement strategy across another location—and use BuzzyBooth for multiple experiences within each property.