How Bloody Mary Brunch Company Went From 1-2 Reviews a Week to 8-10
From 1-2 reviews a week to 8-10, every week.
Bloody Mary Brunch Company had the crowd. Brunch was busy, people were having a good time, and the food and drinks held up. What wasn't happening was reviews. The restaurant was getting 1-2 a week at most, even with a packed room, which meant the online presence didn't reflect what was actually happening inside.
Turning happy customers into a habit
Bloody Mary Brunch Company installed BuzzyBooth to catch customers at the moment they were already enjoying themselves, and make leaving a review or sharing a photo the easy, obvious next step. Since install, the kiosk has captured 1,285 contacts and 1,862 pieces of branded social media content.
From occasional to consistent
The shift showed up fastest in reviews. Before BuzzyBooth, Bloody Mary Brunch Company was getting 1-2 reviews a week. Now it's a consistent 8-10 a week, with 125 reviews captured and counting. Over the same window, the overall rating moved from 4.3 to 4.5 stars.
The results, since install
Why it worked
The gap at Bloody Mary Brunch Company was never happy customers. It was a system to turn that happiness into something visible. BuzzyBooth gave customers a simple prompt at the right moment, right after a good experience, and made it just as easy to leave a review as it was to snap a photo.
The same gap exists at most restaurants and bars. Customers are having a good time every day, and most of that goodwill disappears the second they walk out the door. What changes the outcome isn't better food or better service, it's giving customers an easy, obvious way to say so while they're still in the room. Bloody Mary Brunch Company went from 1-2 reviews a week to 8-10, off the same customers who were already walking in.